Frequently Asked Questions (FAQs)

This page provides answers to the most common inquiries from our customers. If you have a question that is not addressed here, please feel free to contact our customer support team.

PRODUCT INFORMATION

Q1: How do I select the correct shoe size?

As fit can vary between different styles, we strongly advise consulting the detailed sizing chart available on each product page. This is the most accurate way to ensure a comfortable fit.

Q2: Are you the manufacturer of these shoes?

No, we are a retailer. We carefully curate a collection of fashionable and comfortable footwear from various reputable U.S.-based brands and suppliers to offer you a diverse selection.

Q3: Are your shoes considered orthopedic?

No. While many of our shoes are designed for comfort and may feature wide widths or supportive footbeds, they are not classified as medical or orthopedic devices. For specific health concerns, we recommend consulting a podiatrist.

ORDERING & PAYMENTS

Q4: What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) through our secure Stripe gateway, as well as payments via PayPal.

Q5: Is my payment information secure?

Yes. Our website is SSL-encrypted, and all payments are processed by certified secure gateways. We never store your full payment card details. Please see our Payment Policy.

Q6: Can I cancel my order?

Cancellations are time-sensitive. An order can only be canceled before it is transmitted to our fulfillment supplier for processing. Please contact us immediately to request a cancellation.

SHIPPING & DELIVERY

Q7: How long will it take to receive my order?

Our total delivery time is a combination of processing and shipping, all in business days (Mon-Fri).

Processing: It takes our fulfillment partner 2-4 business days to prepare your order.
Shipping: Transit time via USPS is an additional 5-7 business days.
You can expect to receive your order within an estimated 7-11 business days.

Q8: How much is shipping, and where do you ship to?

We offer a flat shipping rate of $7.99 for orders under $199 and free shipping for orders of $199 or more. We currently ship only within the United States.

RETURNS & CUSTOMER SUPPORT

Q9: What is your return policy?

We have a 30-day return policy for items in new, unworn condition and in their original, undamaged box. For full details, please read our Refund and Returns Policy.

Q10: How do I return a product?

To initiate a return, you must contact our support team at contact@marktox.com first. We will provide you with a Return Authorization (RA) and the correct U.S. return facility address. Please note, returns sent to our corporate address cannot be processed.

Q11: What if my item arrives damaged?

Please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange for a replacement or a full refund at no cost to you.

Q12: How can I contact customer support?

Our team is available Monday–Friday, 8:00 AM–6:00 PM (PT). You can reach us at contact@marktox.com, and we strive to respond within one business day.

Company Name: Love & Sole LLC

Company Number: B20250165797

Business Address: 1023 South Santa Fe Avenue Los Angeles, CA, 90021, United States

Email: contact@marktox.com

Phone: +1 (213) 459-5279

Contact Form: Click here

Hours of Operation: Our support team is available Monday–Friday, 8:00 AM–6:00 PM Pacific Time (PT).

Service Commitment: We strive to respond to all inquiries within one business day.