Last updated: November 11, 2026

Website marktox.com is owned and operated by Rizmos Limited. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds. Please read it alongside our Shipping Policy and Terms & Conditions before submitting a return request.

Eligibility for Returns and Exchanges

Returns and exchanges may be requested within 30 days of the delivery date confirmed by the carrier. Requests submitted after this 30-day window are no longer eligible for processing. Eligible reasons include manufacturing defects, items damaged in transit, and items that do not match what was ordered. Sizing concerns are reviewed on a case-by-case basis.

Reason for Return

Please share the specific reason when you start a return. We commonly see three categories: defects such as fabric flaws, stitching problems, or printing issues; transit damage where the item arrives stained, torn, or otherwise affected by the shipping process; and order errors where the size, color, or style received does not match the order confirmation.

Condition of Returned Items

To qualify for a refund or exchange, the dress must be unworn, unwashed, and free from any signs of use such as stains, perfume, deodorant, pet hair, food residue, or alterations. Original tags must remain attached, and the item must be carefully packed to protect it on the return journey. Items reaching our facility in a condition that does not meet these standards may be sent back to the customer or accepted for a partial refund at our discretion.

Non-Returnable Items

Certain items cannot be returned regardless of when the request is submitted. These include items marked as final sale on the product page, items customized or altered to specific measurements, items showing signs of having been worn, washed, or modified after delivery, and items shipped to our facility without prior return authorization. Because our products are intended for children, items with any visible signs of use cannot be accepted back into our inventory for hygiene reasons. If you are not sure whether your item qualifies, please contact us before sending anything back.

How to Return or Exchange an Item

To start a return, email contact@marktox.com within the 30-day window. Include your order number, the items you wish to return, the reason for the request, and photos showing the issue where applicable. Photos are required for any return involving a defect or shipping damage. Our team replies within one business day with a return authorization number and the correct return shipping address.

Return Method

All approved returns must be sent to the return address that we provide in our email reply. The return address is not published on this page because it may vary depending on the product category and the return reason, and it is confirmed only after we approve the return request. Please do not ship returns to our registered office in Hong Kong or any other address, as packages sent to unauthorized addresses cannot be processed and may be lost. We recommend using a trackable shipping service and keeping the tracking number until the refund or exchange has been finalized.

Return Shipping Costs

For defective, damaged, or incorrectly shipped items, the return shipping cost is covered by us in full, and we provide a prepaid label or reimbursement after the return is approved. For customer-side reasons such as change of mind or selecting the wrong size at checkout, the cost of return shipping falls to the customer, including any international shipping fees that apply, and the original shipping fee paid at checkout is non-refundable.

Restocking Fee

No restocking fee is charged on any approved return. After your return is inspected and approved, you receive the full refund amount for the eligible portion of the order with no deductions for handling, restocking, or inspection.

Exchange Policy

If you would rather exchange than receive a refund, note this in your initial email. Our team will check whether the replacement is available. For defective, damaged, or incorrect items, the replacement is shipped at no additional cost once we receive and verify the return. For sizing exchanges that fall outside our standard return reasons, the replacement is processed as a new order, and our standard 2 to 3 business day handling time applies before it ships. Specific styles, colors, or sizes may not always be available for direct exchange.

Damaged or Defective Products

Report damage or defects within 7 days of delivery by emailing contact@marktox.com. Include clear photos of the outer packaging, the affected item, and the affected area of the garment, along with your order number. Once verified, we ship a free replacement or issue a full refund to the original payment method, based on your preference. In most cases, the damaged item does not need to be returned unless we specifically request it as part of the investigation.

Order Changes and Cancellations

Order changes and cancellations are accepted within 24 hours of the order being placed. Email contact@marktox.com as quickly as possible with your order number and the change needed. Within this 24-hour window, requests are processed at no charge. After 24 hours, the order has typically entered processing and can no longer be modified or cancelled.

Refused or Undeliverable Packages

For packages refused at delivery, returned as undeliverable due to an incorrect address, or returned because the customer did not claim them in time, we will contact you to arrange one of two options. We can reship the package after you cover the new shipping cost, or process a refund for the product value only, with the original shipping fee and any reshipping fees deducted.

Lost, Stolen, or “Delivered” but Not Received

If the carrier marks the package as delivered but you cannot find it, please first check with members of your household, your building’s front desk or mailroom, and your immediate neighbors. If after 48 hours the package is still missing, email contact@marktox.com with your order number and we will open a formal investigation with the carrier. For packages confirmed lost or stolen during transit, we arrange a free replacement or a full refund based on the outcome of the investigation.

Refund Processing Time

After we receive your returned item and confirm it meets the return criteria above, the refund is released back to the original payment method used at checkout. Refunds typically appear in your account within 5 to 7 business days from the date we issue them, depending on your bank or card issuer.

Related Policies

For complete information about your purchase, please also review the other policies that govern your shopping experience at marktox.com, including our Terms & Conditions, Privacy Policy, Shipping Policy, Payment Policy, Disclaimer, and Do Not Sell My Information notice.

Contact Information

Website marktox.com is owned and operated by Rizmos Limited

Company Name: Rizmos Limited

Business Registration No: 79833692

Registered Office Address: UNIT 2A, 17/F, GLENEALY TOWER, NO.1 GLENEALY, CENTRAL, HONG KONG

Email: contact@marktox.com

Business Hours: Our customer support team is available Monday–Friday, 8:00 AM–6:00 PM (Pacific Time, PT), and ready to assist you with quick, helpful support.

Response Time: We do our best to respond to all inquiries within 1 business day, so you can count on timely, reliable, and professional assistance.