Last updated: November 11, 2026

Website marktox.com is owned and operated by Rizmos Limited. This Frequently Asked Questions page gathers the answers our customers ask most often before and after placing an order. The content is drawn from our Terms & Conditions, Shipping Policy, Refund and Returns Policy, Payment Policy, Privacy Policy, and Disclaimer, and serves as a quick reference. For the full governing terms of your purchase, please consult the individual policy pages.

Orders and Products

Q: What does marktox.com sell?

We are an online retailer specializing in girls’ dresses across three lines: Girldress Casual for everyday wear, Girldress Party Special Occasion for celebrations and formal events, and Girldress Summer Boho for warm-weather styling. We ship to the contiguous United States only.

Q: Where is marktox based?

marktox.com is operated by Rizmos Limited, a limited company incorporated in the Hong Kong Special Administrative Region, with customer service operated for buyers based in the United States.

Q: What sizes and ages are your dresses suitable for?

Each product page lists the size range available for that specific style, along with the measurements you can compare to your child. Our garments are designed for everyday wear and special occasions. As the adult buyer, you are responsible for selecting the appropriate size and reviewing the design for any decorative elements that may need supervision when worn by very young children. Full details on user responsibilities are in our Disclaimer.

Q: Why does the dress I received look slightly different from the photos on the website?

Slight differences in color tone, lace or beading placement, fabric texture, and sizing tolerance of approximately one to two centimeters are normal in fashion production and reflect ordinary supplier variation. These differences are not considered defects under our Refund and Returns Policy. Common reasons include monitor calibration, lighting, and batch-to-batch variation in dyes and materials.

Pricing and Payment

Q: What currency are prices listed in?

Every price, shipping fee, tax, and total figure on marktox.com is shown and charged in United States Dollars (USD).

Q: Which payment methods do you accept?

PayPal is the only payment method we accept at checkout. You can complete your purchase using your PayPal balance, a credit or debit card linked to your PayPal account, or any other funding source PayPal supports. The complete payment terms are in our Payment Policy.

Q: When is my account charged?

Your payment is captured in full at the moment you complete checkout. Processing and shipping cannot begin until the payment clears.

Q: Will I be charged a foreign transaction fee?

If your PayPal account or the card linked to it is denominated in a different currency, your bank may convert the charge to your home currency and add a foreign transaction fee. These conversion rates and charges are set by your financial institution and fall outside our control.

Q: Is checkout secure?

Yes. The connection between your browser and our checkout is encrypted with SSL and TLS, and the payment step itself is processed entirely through PayPal under their PCI-DSS compliant infrastructure. Full card numbers and banking credentials are never stored on our servers.

Shipping and Delivery

Q: Where do you ship?

We ship only to addresses within the contiguous United States, meaning the 48 connected states. We do not ship to Alaska, Hawaii, US territories, PO Boxes, or APO, FPO, and DPO military addresses.

Q: How much does shipping cost?

Orders with a subtotal of $189 or more ship free. Orders below $189 are charged a flat $7.90 shipping fee. The applicable rate is displayed at checkout.

Q: How long will my order take to arrive?

Our estimated total delivery window is 9 to 18 business days from the date of order. This includes 2 to 3 business days of handling time and 7 to 15 business days of transit time. Orders placed after the daily cut-off add one business day. Complete details are in our Shipping Policy.

Q: What is the order cut-off time?

The cut-off is 4:00 PM Pacific Time, Monday through Friday. Orders placed before cut-off on a business day enter processing the same day. Orders placed after cut-off, on weekends, or on US public holidays begin processing on the next business day.

Q: Which carriers do you use?

We work with FedEx, UPS, and USPS. The carrier assigned to your package is determined by the destination ZIP code and routing efficiency at the time of dispatch.

Q: How do I track my order?

A shipping confirmation email with your tracking number is sent when your order leaves our facility. Tracking data may take up to 24 hours to activate in the carrier’s system after the email arrives.

Q: Can I change my shipping address after placing the order?

Only if the order has not yet been dispatched. Email contact@marktox.com as quickly as possible with your order number and the corrected address.

Q: Will I have to pay customs duties or import taxes?

Because your order ships from outside the United States, the recipient may be responsible for any import duties or customs fees that apply under US Customs and Border Protection rules. For orders falling below the federal de minimis threshold, import duties are typically not assessed.

Returns, Refunds, and Cancellations

Q: What is your return policy?

Returns and exchanges may be requested within 30 days of the delivery date confirmed by the carrier. The dress must be unworn, unwashed, free from signs of use, and have all original tags attached. Complete terms are in our Refund and Returns Policy.

Q: How do I start a return?

Email contact@marktox.com within the 30-day window, including your order number, the items you wish to return, the reason for the request, and photos showing the issue where applicable. We respond within one business day with a return authorization number and the correct return shipping address.

Q: Where do I send my return?

The return address is provided in our email reply to your return request. It is not published in advance because it may vary depending on the product category and the reason for the return. Please do not ship returns to our registered office in Hong Kong without prior authorization, as packages sent to unauthorized addresses cannot be processed.

Q: Who pays for return shipping?

For defective, damaged, or incorrectly shipped items, we cover the return shipping cost in full. For customer-side reasons such as change of mind or selecting the wrong size at checkout, return shipping is the customer’s responsibility, including any international shipping costs that apply.

Q: Do you charge a restocking fee?

No. We do not charge any restocking fee on approved returns.

Q: When will I receive my refund?

After we receive and inspect the return, the refund is released to the original payment method. Refunds typically appear in your account within 5 to 7 business days from the date we issue them, depending on PayPal and your bank.

Q: Can I exchange for a different size or color instead of a refund?

Yes. Mention this in your initial email and we will check availability of the replacement. For sizing exchanges that fall outside our standard return reasons, the replacement is processed as a new order with our standard 2 to 3 business day handling time before it ships.

Q: Can I cancel my order?

Yes, within 24 hours of placing the order, at no cost. Email contact@marktox.com with your order number. After 24 hours, the order has typically entered processing and can no longer be cancelled.

Issues with Your Order

Q: My dress arrived damaged. What should I do?

Report the issue within 7 days of delivery by emailing contact@marktox.com with clear photos of the outer packaging, the damaged item, and the affected area of the garment, along with your order number. Once verified, we ship a free replacement or issue a full refund based on your preference.

Q: The tracking says delivered but I haven’t received it. What should I do?

First check with members of your household, your building’s front desk or mailroom, and your immediate neighbors. If after 48 hours the package is still missing, email contact@marktox.com with your order number and we will open a formal investigation with the carrier.

Q: What happens if my package is lost in transit?

For packages confirmed lost or stolen during transit, we arrange a free replacement or a full refund based on the outcome of the carrier investigation.

Q: My package was refused or returned as undeliverable. What happens?

We will contact you to arrange one of two options. We can reship the package after you cover the new shipping cost, or process a refund for the product value only, with the original shipping fee and any reshipping fees deducted.

Account, Privacy, and Contact

Q: How is my personal information handled?

We collect, use, and protect your personal information in line with our Privacy Policy. Sensitive payment data is handled exclusively by PayPal under their security standards and never resides on our servers.

Q: Do you sell my personal information?

We do not sell personal information in the traditional sense. Some data sharing involved in running advertising tools could be classified as “sharing” under California’s CPRA. You can opt out at any time by following the email process in our Do Not Sell My Information notice.

Q: Is your store designed for children to use?

No. marktox.com is operated for adult buyers, including parents, guardians, and family members purchasing on behalf of a child. Our services are not directed at children under 13, and we do not knowingly collect personal information from anyone under 13, in line with the Children’s Online Privacy Protection Act (COPPA) of the United States. Full details are in our Privacy Policy.

Q: How do I contact support?

Email at contact@marktox.com is the only channel for customer support. We respond within one business day during business hours.

Q: What are your business hours?

Monday through Friday, 8:00 AM to 6:00 PM Pacific Time. You can expect a reply to email inquiries within one business day.

Related Policies

For complete information about your purchase, please also review the other policies that govern your shopping experience at marktox.com, including our Terms & Conditions, Privacy Policy, Shipping Policy, Refund and Returns Policy, Payment Policy, Disclaimer, and Do Not Sell My Information notice.

Contact Information

Website marktox.com is owned and operated by Rizmos Limited

Company Name: Rizmos Limited

Business Registration No: 79833692

Registered Office Address: UNIT 2A, 17/F, GLENEALY TOWER, NO.1 GLENEALY, CENTRAL, HONG KONG

Email: contact@marktox.com

Business Hours: Our customer support team is available Monday–Friday, 8:00 AM–6:00 PM (Pacific Time, PT), and ready to assist you with quick, helpful support.

Response Time: We do our best to respond to all inquiries within 1 business day, so you can count on timely, reliable, and professional assistance.