Contact
A real person reads every message. Here is how to reach us and what to expect back.
Email — the fastest route
We reply within 24 business hours, Monday to Friday, excluding U.S. public holidays. Include your order number if you have one — it saves a round trip.
Email is genuinely faster for us than the phone, because our support team works from Asia, 12 to 15 hours ahead of the U.S. mainland. A message sent in the American evening is usually answered by the time you wake up.
Phone
+1 (628) 895-8056 — Monday to Friday, excluding U.S. public holidays.
If you reach voicemail, leave your name, order number and a callback number. We return calls within one business day.
Who you are dealing with
RIZMOS LIMITED trading as Marktox
Business Registration Number: 70482157
Incorporated in the Hong Kong Special Administrative Region of the People's Republic of China
Registered office:
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Central
Hong Kong
This is our company address, not a shop and not a returns address. Please do not send parcels here — they cannot be processed.
Returns address
Returns go to our U.S. facility, and only with an RMA number issued first:
MARKTOX Returns
RIZMOS LIMITED — Returns Department
700 E Plano Pkwy
Plano, TX 75074
United States
Request your RMA by email before shipping anything back. Full details are in our Refund and Returns Policy.
What to write to us about
| Subject | What to include |
|---|---|
| Where is my order | Order number and the tracking number from your shipping confirmation |
| Return or exchange | Order number, the item, and the reason — we reply with an RMA number |
| Damaged or wrong item | Order number plus photographs of the item and the outer packaging |
| Sizing help | Her height and weight — we size by measurement, not by age |
| Product safety | Order number and photographs. See Product Safety and Compliance |
| Change an address | Order number — write immediately, we can only amend before dispatch |
Privacy requests
To access, correct or delete your personal data, or to opt out of data sharing, write to contact@marktox.com with “Privacy Request” in the subject line. See our Privacy Policy and Do Not Sell My Information.