You have 30 days from the day your order is delivered to send an item back. We do not charge a restocking fee. Below is how the process works, what it costs, and where to send the parcel.
The 30-day window
The clock starts on the delivery date shown by the carrier, not the order date. Items must come back unworn and unwashed, with the original tags and the tracking label still attached, in packaging that protects them in transit.
Step 1 — Ask for an RMA number
Every return needs a Return Merchandise Authorization number before you ship. Email contact@marktox.com within the 30-day window with your order number, the item or items you are sending back, and the reason. We reply within 24 business hours with an RMA number and instructions.
Parcels that arrive without an RMA number written on the outside cannot be matched to an order and may not be processed.
Step 2 — Who pays the return postage
It depends on why the item is coming back.
- Our fault — the item arrived faulty, damaged, or is not what you ordered. We cover the full return postage and email you a prepaid label.
- Change of mind — the wrong size was chosen at checkout, or it simply was not right. You cover the return postage. We recommend a tracked service; we cannot refund a parcel that never arrives.
Step 3 — Where to send it
Write the RMA number clearly on the outside of the parcel and send it to:
MARKTOX Returns
RIZMOS LIMITED — Returns Department
700 E Plano Pkwy
Plano, TX 75074
United States
This is our U.S. returns facility. Please do not send returns to our Hong Kong registered office — parcels sent there cannot be processed and will be refused.
Step 4 — Inspection and refund
We inspect items on arrival. Once a return is approved, the refund is issued within 5 to 7 business days to the original payment method. Your bank or card issuer then takes a further 3 to 10 business days to post it — that part is outside our control. We email you when the refund leaves our end.
Refunds cover the price of the item plus any tax charged on it. Original shipping charges are refunded only when the return is our fault.
Exchanges
Exchanges run on the same 30-day window and the same RMA process. One exchange per order line. If the replacement size is unavailable we refund instead and tell you before processing.
What we cannot take back
- Items marked final sale at the time of purchase
- Custom or made-to-order pieces
- Anything sent after the 30-day window has closed
- Parcels with no RMA number
- Items worn, washed, altered, or damaged after delivery
- Items returned without their original tags
Cancelling an order
You can cancel within 24 hours of placing an order, provided it has not already been dispatched. Email contact@marktox.com as early as you can — once a parcel has left the facility, cancellation becomes a return.
Something arrived damaged
Tell us within 7 days of delivery. Send photographs of the item and of the outer packaging to contact@marktox.com with your order number. We arrange a replacement or a full refund, whichever you prefer, and we pay the return postage.
Getting hold of us
Email: contact@marktox.com — replies within 24 business hours
Phone: +1 (628) 895-8056 — Monday to Friday, excluding U.S. public holidays
Email is the fastest route and gives us your order details in writing.