Shipping Policy

Last updated: August 1, 2026

This policy covers every order placed on www.marktox.com, operated by RIZMOS LIMITED (Business Registration Number 70482157), trading as Marktox. All amounts are in USD.

1. How long delivery takes

Two stages, both counted in business days (Monday to Friday, excluding U.S. federal holidays).

An order placed 3:00 PM Tuesday starts handling that Tuesday. An order placed 11:00 PM Friday starts the following Monday, because weekends are not business days.

We do not dispatch on Saturdays, Sundays or these U.S. federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Day. From Black Friday through the December holidays, carrier networks run slower than usual; where our own handling is affected we post a notice on the site.

2. Where we ship

We deliver to the 48 contiguous United States.

We do not deliver to PO Boxes, APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or anywhere outside the United States. Checkout will not complete for an excluded address. If one slips through, we email you to arrange an alternative or cancel and refund in full.

3. What shipping costs

One service, two rates. Same carriers, same delivery estimate either way.

We do not currently offer expedited shipping.

The free-shipping threshold is measured on the merchandise subtotal after discounts and before tax and shipping. Qualification is worked out at checkout and shown to you before you pay. If a return drops an order below $99, the shipping we waived is deducted from the refund — this is repeated in our Refund and Returns Policy.

4. Carriers and tracking

We use USPS, UPS and FedEx, chosen by destination and parcel size.

1. An order confirmation email arrives immediately after checkout.
2. When the parcel reaches the carrier, we email a shipping confirmation with a tracking number and link.
3. Tracking can take 24–48 hours to activate after the label is created. A number showing no movement in that window is normal.
4. No shipping confirmation after 3 business days? Check your spam folder, then email contact@marktox.com with your order number.

5. Getting the address right

The address you enter at checkout is the address we ship to. Check the street number, unit or apartment, and ZIP code before paying.

We can amend an address only while the order is still in handling — email contact@marktox.com immediately. Once the carrier has scanned the parcel, it is out of our hands. Parcels returned as undeliverable because of a wrong or incomplete address are refunded for merchandise value only; original shipping is not refunded and reshipment needs a new shipping charge.

6. If we are late

We ship within the timeline above. If we cannot, U.S. Federal Trade Commission rules on mail, internet and telephone order merchandise apply:

• We email you a revised shipping date.
• You may accept the delay, or cancel for a full refund to your original payment method.
• If we cannot ship within 30 days and you have not agreed to a delay, we cancel and refund in full without you having to ask.

7. Missing, lost or damaged parcels

Tracking says delivered, but nothing arrived

Most of these resolve in the first three steps.

1. Check every entrance — porch, side door, garage, mailroom, parcel locker, front desk, building manager.
2. Ask household members and immediate neighbours.
3. Wait 24 hours. Carriers sometimes scan a parcel as delivered before the final drop.
4. Contact the carrier with the tracking number and open an inquiry.
5. Still missing? Email contact@marktox.com within 7 calendar days of the delivery scan, with your order number and the carrier inquiry reference.

We then open a claim on your behalf. Carrier investigations usually take 7–10 business days. Once loss is confirmed we send a replacement free, or refund in full if the item is gone. If the carrier confirms delivery to the correct address and no replacement is due, we tell you and explain their finding.

No movement in transit

If tracking has been static for 7 consecutive business days, email us and we open a trace.

Arrived damaged

Photograph the outer box, the packing materials and the item before discarding anything, and email the photos within 48 hours of delivery. Handled under the damaged-and-defective section of our Refund and Returns Policy, at no cost to you.

Theft after delivery

Theft following a confirmed delivery is not covered by carrier insurance and is outside our control. We will still give you the documentation you need for a police report or carrier claim. If theft is a concern where you live, use a work address or a carrier pickup point at checkout.

8. Split shipments

An order with several items may arrive in more than one parcel, at no extra cost. Each parcel gets its own tracking number, so a shipping confirmation for one does not mean the whole order has left.

9. Sales tax

Calculated at checkout from your shipping address and shown before you submit payment. Rates are set by state and local authorities, not by us. More detail in our Payment Policy.

10. Customs and import duty — you pay nothing on delivery

Your order ships from China and is imported into the United States on your behalf, on a Delivered Duty Paid basis.

• All U.S. customs duty, import tax and carrier brokerage is calculated and paid by us before the parcel leaves. It is already inside the price you see.
• The total at checkout is the total you pay. There is no bill on delivery.
• We declare the full value actually paid on every customs form. We cannot mark a shipment as a gift or under-declare its value, and we will not do so if asked.
• If a carrier ever presents you with a duty or brokerage charge, do not pay it — email us a photo of the notice and we settle it with the carrier directly.
• If a parcel is refused at customs and returned to us, we refund the merchandise value less the original outbound shipping.

This is also stated at checkout, above the payment step, so you see it before paying rather than after.

11. Where orders ship from, and where returns go

Orders are dispatched from our fulfilment facility in China. The transit time in section 1 is the full door-to-door time and already accounts for that.

Returns stay inside the United States. Nothing goes back across the Pacific. Our returns facility is at 700 E Plano Pkwy, Plano, TX 75074 — send returns there, with an RMA number issued first. See the Refund and Returns Policy.

12. Contact

RIZMOS LIMITED — Business Registration Number 70482157
Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong

contact@marktox.com | +1 (628) 895-8056 | Monday to Friday, excluding U.S. public holidays

The Hong Kong address is our registered company address. It is not a returns address — see section 11.